Financing your visit
Our commitment to you
The staff at the U-Vet Hospital are committed to excellent care to all clients and patients. The fees associated with our services ensure that we can continue to deliver specialist knowledge, emergency and critical care to your animals.
To help cover future unexpected costs we strongly advise our clients to obtain pet insurance, however it is important to note that payment of the account is required in full before the insurance rebate can be claimed.
What to expect
At the time of your consultation or admittance, we will discuss the estimated costs for your initial visit and the expected total treatment costs. To ensure that U-Vet can provide care to your animal, we require a 50% deposit at admission and payment in full by the time of discharge. Without the initial deposit payment, treatments beyond emergency first aid will not proceed.
If fee estimates are increased during your animal’s stay, this will be communicated to you as soon as possible and an additional deposit will be required.
If your animal is admitted for emergency assessment and treatment, a 50% deposit of the estimated costs for the first 24-48 hours is required.
We understand that pet illness and/or accidents cannot always be planned for, and some clients may have difficulty in paying a large sum particularly in emergency situations.
If your animal is admitted for an elective or semi-elective procedure, a 50% deposit must be paid at the time of admission. Without this payment, the procedure and/or diagnostics will not be completed.
How to pay
Whilst the vet treating your animal may need to talk to you through the medical treatment including costs, please direct all administration of payments through the U-Vet nursing and/or reception staff.
Alternative payment options
If you have exhausted all payment options including seeking assistance from family and friends and are still unable to pay the total fee, you may be able to apply for financial assistance through VetPay.
What is VetPay?
VetPay is a professional finance company external from U-Vet which provide 12-month payment plan options. The use of VetPay at our hospital requires preapproval, which can be attained with the help of our reception staff.
The details of VetPay and associated costs can be found on their website www.vetpay.com.au or by calling customer enquiries on (08) 8465 1850. Please note that VetPay do require a minimum 10% deposit of the total expected fee to be paid upon approval.
If you have any questions or need to discuss our financial policy further, please speak to our nursing and/or reception staff or contact us on (03) 9731 2000.