Operational changes as a result of COVID-19

As you may know, the University of Melbourne is implementing a plan to manage the financial impact of the COVID-19 pandemic. Phase 1 of this plan involved an examination of service delivery and organisational structure at U-Vet to increase efficiency and service quality.

Increasing our Primary Care services

As we have undergone the change process, it has highlighted the need to pivot towards a stronger full-service general practice and primary care service. As such, our Primary Care team will increase to make more appointments available to you, our regular U-Vet clients. This will enable us to provide your pets with consistent care across a range of issues, from preventative medicine (such as vaccinations and routine surgeries) to intensive care (such as organ problems and serious infections) from a regular vet who understands their histories.

To make this possible, we request that all clients book an appointment ahead of your visit so we can ensure you are able to see your regular vet and we can schedule adequate time for your pet’s needs. U-Vet opening hours are 8am to 8pm, Monday to Saturday. Book your appointment by calling our friendly reception staff on 03 9731 2000.

Changes to emergency services

As of 10 December 2020, U-Vet will offer emergency services between 8am and 8pm, Monday to Saturday (6 days per week).

For animals requiring out-of-hours care after 8pm, before 8am and on Sundays, U-Vet recommends our preferred partner Greencross Vets at Animal Referral Hospital Essendon Fields.

Alternatively, depending on the urgency of the case, you may choose to wait for an appointment with us during opening hours.

U-Vet will still be accepting referral patients from other veterinary practitioners 24 hours a day, 7 days a week.

What if my pet is staying at U-Vet for care?

The U-Vet hospital wards are always open with veterinary and nursing staff on hand to provide care for animals housed with us.

What if I arrive and my animal is in a critical condition?

Your animal will be assessed by one of our vets and, if it is determined that an animal requires immediate veterinary care, we will of course see to their health and ensure their welfare.

As always, high-quality animal care is our top priority.

Strays policy

To minimise the risk of staff infection and subsequent shutdown through human-to-human contact, U-Vet will no longer accept stray and unowned animals, unless sick or injured.

We remain open and are prioritising urgent cases, which include sick or injured strays, to ensure that we can offer continued care to animals while maintaining the safety of our clients and staff. Our staff are committed to the welfare of all animals and, like you, are adapting to the changes in the way we work.

If you come across stray animals, please contact your local council for information on where and how to deliver them.

Wildlife

If you find injured wildlife, please conctact Wildlife Victoria who can advise the nearest wildlife specialists to you.

We thank you for your understanding as we do our best to ensure the health of our community. The University of Melbourne continues to make decisions in line with the continuing advice from the Victorian Department of Health and Human Services (DHHS) and the Australian Government Department of Health in relation to coronavirus (COVID-19). You can find the University’s full response at the dedicated COVID-19 webpage.

We wish you and your pets the best of health as this situation unfolds.

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