Our referral practice is open to our veterinary colleagues 24/7. To refer your patient, please phone 03 9731 2000.

Refer a patient

For our referral services in medicine, oncology and surgery, you need to be referred by your regular veterinarian. They should provide you with a referral letter and will probably make the initial appointment on your behalf. Your doctor will be informed of your pet’s condition while under our care. Once your pet’s condition is stable, we will recommend that you return to your regular vet for follow-up appointments where possible. Any required follow-up will be discussed with you and with your vet following your appointment at U-Vet. Our medicine, oncology, and surgery clinicians will, as always, be available to your vet and to you via phone or email for discussion of any concerns about previously referred patients’ cases.

Information for veterinarians

When to refer

We will endeavour to see cases as soon as possible.

Referral services are available by appointment from 8.00am to 8.00pm Monday to Saturday.

How to refer

To refer a patient, please select from the following options:

1. Online referrals

Complete the online referral form. If the form submission is received before 3.45pm on a weekday, we will be in contact before the end of the day. If it is received after that time, or on a weekend we will be in contact within 24 hours.

2. Phone

Call the relevant service coordinator direct on the following phone numbers:

Medicine and Oncology: 9731 2054
Neurology: 9731 2357
Surgery: 8001 2440

These phones are answered between 8.00am and 3.45pm, and if the coordinator is busy (i.e. on another phone call), the call will be returned the same day. Messages left after that time will be responded to before 9.30am the next day.

3. Email

Email the patient’s history to the relevant service and request the service coordinator to contact the client directly to make an appointment (please indicate urgency of appointment required). If the email is received before 3.45pm on a weekday, we will call before the end of the day. If it is received after that time, or on a weekend we will call within 24 hours.

Medicine/Oncology: vet-sa-medicine@unimelb.edu.au
Surgery: vet-sa-surgery@unimelb.edu.au
Neurology: vet-neurology@unimelb.edu.au

4. Client booking

Ask the client to call our reception on 9731 2000 or 9731 2202 to make an appointment.

5. Emergency

Send the client through our emergency service (and they will then triage and pass on to the relevant service). Our referral services are available to our veterinary colleagues 24/7. With your referral and prior notice from you, your client can come straight to our clinic at any time.

6. Follow-up

Knowing that your understanding of your patients’ needs and histories makes you best placed to carry on their care, we recommend that stable patients return to you for follow-up appointments.

Our medicine, oncology, and surgery clinicians will, as always, be available via phone or email to discuss any concerns you have about previously referred patients’ cases.

ECC: vet-emergency@unimelb.edu.au
Referring Vet Only line: 9731 2333

Further information

You can also use those email addresses to send through questions you may have about cases. Just let us know how urgently and how (whether by phone or email) you would like us to get back to you.

Residency Program

The University of Melbourne is pleased to offer clinical residency training programs for qualified veterinarians wishing to pursue advanced training. Residents will be immersed in their respective specialty area and allied disciplines in a three-year program that comprises clinical work and may include two part-time Masters’ degrees.

Learn more

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