Our referral practice is open Monday to Sunday from 8am - 8pm. To make appointments, please phone 03 9731 2000.
For our referral services in medicine, oncology and surgery, you need to be referred by your regular veterinarian. They should provide you with a referral letter and will probably make the initial appointment on your behalf. Your doctor will be informed of your pet’s condition while under our care. Once your pet’s condition is stable, we will recommend that you return to your regular vet for follow-up appointments where possible. Any required follow-up will be discussed with you and with your vet following your appointment at U-Vet. Our medicine, oncology, and surgery clinicians will, as always, be available to your vet and to you via phone or email for discussion of any concerns about previously referred patients’ cases.
Information for veterinarians
When to refer
We will endeavour to see cases as soon as possible.
Referral services are available by appointment from 8.00am to 8.00pm Monday to Sunday.
How to refer
To refer a patient, please select from the following options:
1. Online referrals
Complete the online referral form. If the form submission is received before 3.45pm on a weekday, we will be in contact before the end of the day. If it is received after that time, or on a weekend we will be in contact within 24 hours.
Call the relevant service coordinator direct on the following phone numbers:
These phones are answered between 8.00am and 3.45pm, and if the coordinator is busy (i.e. on another phone call), the call will be returned the same day. Messages left after that time will be responded to before 9.30am the next day.
Email the patient’s history to the relevant service and request the service coordinator to contact the client directly to make an appointment (please indicate urgency of appointment required). If the email is received before 3.45pm on a weekday, we will call before the end of the day. If it is received after that time, or on a weekend we will call within 24 hours.
4. Client booking
Ask the client to call our reception on 9731 2000 or 9731 2202 to make an appointment.
Send the client through our emergency service (and they will then triage and pass on to the relevant service). Our Emergency and Critical Care service sees cases between 8am and 8pm, Monday to Sunday. Your client can come straight to our clinic at any time without an appointment, although we would appreciate prior notice and any relevant information if you are sending them.
Knowing that your understanding of your patients’ needs and histories makes you best placed to carry on their care, we recommend that stable patients return to you for follow-up appointments.
Our medicine, oncology, and surgery clinicians will, as always, be available via phone or email to discuss any concerns you have about previously referred patients’ cases.
You can also use those email addresses to send through questions you may have about cases. Just let us know how urgently and how (whether by phone or email) you would like us to get back to you.
The University of Melbourne is pleased to offer clinical residency training programs for qualified veterinarians wishing to pursue advanced training. Residents will be immersed in their respective specialty area and allied disciplines in a three-year program that comprises clinical work and may include two part-time Masters’ degrees.