24 hr Emergency services for sick and injured animals

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Our emergency service is open 24 hours a day, 365 days of the year for small animals that need urgent veterinary care. We have a new, state-of-the-art facility, opened in November 2018, that is fully equipped and staffed to provide the highest levels of emergency care.

What makes us unique

Our emergency service is unique because:

  • We are a leading emergency and critical care training centre for the specialists and students of the future
  • Our dedicated emergency and intensive care team of 15 vets is headed by 5 senior clinicians who are all experts in emergency and intensive care. All our vets are highly trained in emergency and intensive care medicine and most have advanced qualifications.
  • Our large, highly trained, emergency and intensive care nursing team includes 7 nurses with advanced qualifications in emergency and intensive care.
  • We know how upsetting and worrying it is when your pet is suddenly hurt or becomes ill. We are all pet owners ourselves and will try our best to support you while we care for your pet.
  • Our new unit has a purpose-built emergency room and a separate intensive care unit
  • We can perform a wide range of tests 24 hours a day
  • We offer comprehensive care for emergency patients and have access to all of our other specialist services within our hospital should we need to call on their expertise.

Services we offer

We offer a full range of emergency services, including:

  • Emergency care and stabilisation for all emergency conditions from the minor to the life-threatening
  • We specialise in treating the most serious emergencies: shock (life-threatening low blood pressure), serious infections, difficulty breathing, neurological conditions, snakebite, poisoning and anaemia.
  • Blood transfusion for dogs and cats
  • Cardiopulmonary resuscitation (CPR)
  • We will sensitively help you determine what’s best for you and your pet that fits within your budget.

Our dedicated emergency team are able to coordinate with our other specialist services all of whom can assist in providing the best comprehensive care to make the best decisions for you and your pet. And, if necessary, your pet can be referred to whatever specialist service in our hospital is most appropriate. We always work closely with your own veterinarian to coordinate your pet’s care.


  • True critical care level emergency veterinary and nursing care and patient monitoring
  • Advanced respiratory care including an advanced, non-invasive, oxygen supplementation system and artificial ventilation (life support) with two state-of-the-art ventilators
  • Emergency blood and urine tests including haematology, biochemistry, blood gas and coagulation analysis
  • Full onsite diagnostic imaging services (digital radiography, ultrasound, CT and MRI) and specialist radiologists.

Meet our team

To provide the best continuity of care, our vets work in both the Emergency Service and the Intensive Care Unit.

Other information

ECC Board Certified Clinicians Trained

Trudi McAlees BSc, BVSc (Massey), MANZCVS (anaesthesia and critical care), FANZCVS (emergency and critical care)

Merrin Hicks BVSc (Hons) BMedSc MVSc FANZCVS


Patricia Rosenstein DVM, Dip. ACVECC

Erica Tinson BSc, BVSc (Hons), Dip. ACVECC

Adelina Chan BVSc, Grad. Dip. Vet. Stud, Dip. ACVECC

Monique Stanley BVSc (Hons), Dip. ACVECC

Sarah Gaudette BSc (Hons), BVSc (Hons), Dip. ACVECC

Liam Donaldson B Appli Sci, BVSc (Hons)

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